Shipping policy
Thank you for shopping with pictapet. Every product is custom-made to order, and we work hard to ensure your artwork arrives safely and beautifully presented.
Processing & Design
As each product is personalised from your uploaded photo, artwork creation typically takes 3–5 business days before printing.
During busy periods, processing times may be slightly longer.
Printing & Shipping
Once your artwork has been approved and printed, orders are shipped from Australia.
Estimated shipping timeframe is 3–8 business days.
Shipping estimates are provided as a guide only and may vary due to carrier delays or peak periods.
Shipping confirmation & tracking
Once your order has been shipped, you will receive a confirmation email with tracking details where available.
Delivery delays
While we aim to meet estimated delivery timeframes, we are not responsible for delays caused by postal services, customs processing, weather events or other factors outside our control.
Incorrect shipping information
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
Damaged parcels
If your order arrives damaged, please contact us within 7 days of delivery at support@pictapet.com.au with:
- your order number
- photos of the item
- photos of the packaging
We’ll work with you to resolve the issue as quickly as possible.
Contact us
If you have any questions regarding shipping or your order, please contact us at support@pictapet.com.au
We aim to respond within 1–2 business days.